Presale FAQ

We support USB 3.1, USB 3.0 and USB2.0 on the front and back of most units. These ports are used for external hard drives, UPS, wifi dongle, USB camera, USB mouse, USB keyboard, and USB Speaker. We also have a few units that support USB quick access to connect to a PC or mac through USB. But only if the NAS has USB quick access.

In addition you can schedule backups to the external drive, so that you can have a hard copy of your data always with you.

Please refer to this link for compatibility https://www.qnap.com/compatibility/

The noise level depends on each unit, but generally most units are fairly quiet. The loudest part being the drives, so if you want a very quiet NAS, you can consider using SSDs. All NAS come with a smart fan application so you can control when the fan turns on, for example, you can control at what temperature a fan turns on.

DB levels are located on our website for each product under hardware section.

Yes. The ES1640dc v2 comes with 2 controllers.
For more information, please go to https://www.qnap.com/go/product/es1640dc%20v2

For the most up to date units please check our website at www.qnap.com. All units that are listed are available on the market. All units under archive are no longer available on the market, but firmware updates will be supported for most of the units.

Our NAS devices have some of the highest performance in the NAS market. The Read and Write speed depends on the CPU of the NAS, the connection that NAS has (GbE, 10GbE, 25GbE, 40G, Thunderbolt, etc) and the drives used (HDD, SATA SSD, NVMe, etc).

With dual 10GbE and an Intel i series CPU or comparable AMD, you might get around 1000-2000MB/s depending on drives, model and what devices are connected to the NAS.

To run QVR pro, 4GB RAM minimum is required. With QVR pro free version, you get 8 free licences. You can purchase QVR gold for up to 16 licences and purchase more licenses after that. But how many cameras we would recommend on 1 NAS depends on the storage and throughput of the NAS, the resolution and framerate of the IP cameras, and how long you want to hold recordings for. For a large number of cameras, more than 4GB of RAM may be required.

We have a NAS selector that calculates storage and throughput needs based on number of cameras, framerate, resolution, video format, and number of days to store recordings. https://www.qnap.com/go/qvr-nas-selector

QNAP offers a great combination of powerful easy to use free software, and excellent hardware. We offer powerful features such as Snapshots, backup and replication software to backup your devices to the NAS and replicate the NAS to other NAS or public clouds. The NAS can host websites, run as a media server, run Virtual machines on our Hypervisor as well as run hundreds of apps and containers for a large variety of cloud services that you control. We are also compatible with VMware, vSphere, Hyper-V, and Citrix.

Where other providers charge a premium for 10GbE, we built it into most NAS that we currently sell. We also have 25GbE, and 40GbE, as well as Thunderbolt direct connection options.

We offer powerful CPUs from Intel i Series, Xeon, or AMD Ryzen to allow for high performance, even when many people access the NAS at once. Even our SMB NAS have up to 4 PCIe slots for adding Network cards, SAS cards, or QM2 cards for adding up to 4 NVMe SSDs per card. We can further increase the speed of SSDs with SSD over provisioning.

Anyone who owns a QNAP has access to 12 hours a day 5 days a week free tech support and we have reasonably priced next business day onsite support options.

Please refer to this link for a comprehensive list on our features https://www.qnap.com/go/enterprise_apply_v2/

Our NAS can take SAS, Thunderbolt, and USB expansion units to increase the capacity of the NAS. You can see what expansion units each NAS can support here. https://www.qnap.com/go/compatibility-expansion

There is a RAID capacity expansion feature that allows you to remove your HDD one by one and replace the smaller capacity to a larger capacity. Please refer to this link for more information https://www.qnap.com/go/solution/raid-management/

We also have a system migration feature that allows you take out your hard drives and move to another unit with same number of bays or more. For system migration the order that you place your drives will not affect your data. For more information on system migration please refer to this link : https://www.qnap.com/go/solution/raid-management/

Our NAS devices also come with USB ports for you to backup your data too. Please refer to this link for compatible external storage devices https://www.qnap.com/go/compatibility/?device_category=external%20storage%20device

We also support VJBOD which allows one NAS to map it’s storage on another NAS, to increase the other NAS’s capacity. https://www.qnap.com/go/solution/vjbod/

Yes, the QNAP NAS can be easily used as a full fledge media server to stream music or videos. This can either be done directly with the QNAP Video Station and the QNAP Photo Station or a QNAP can act as a Plex, DLNA, Roon, iTunes server and more.

In addition a link can be create by the NAS so that you can share a specific folder or photo with your family or friends. This link can be shared on to your social media sites such as Facebook, Myspace, Twitter, and etc.

Please refer to this link for more information on media capabilities https://www.qnap.com/go/solution/home-multimedia/

QNAP currently offers several mobile apps for iOS and Android including:

1. Qfile: Browse, upload, manage, and share files on your NAS.
2. Qmusic: Stream, download, and play music from your NAS.
3. Qmanager: Monitor the status of your system and its services.
4. QVR pro Client to live view, or playback your IP cameras
5. Vcam: Turns your mobile devices into networked cameras as an alternative to expensive IP cameras.

These mobile apps can be found in the Apple App Store and Google Play. For more information, please visit: https://www.qnap.com/go/mobile-apps

We have a couple of option for remote access

Public:

1. myQNAPcloud: Creates a unqiue domain name for the NAS to allow users to access their files on the NAS anytime, anywhere with the Internet. Please refer to this link for more information: https://www.qnap.com/go/how-to/tutorial/con_show.php?cid=81
2. DDNS: QNAP NAS supports DDNS for quick system access on the Internet by an easy-to-remember domain name (URL) instead of a lengthy IP address. Please refer to this link for more information http://docs.qnap.com/nas/4.1/SMB/en/myqnapcloud_service.htm
3. Mobile Apps: We have several mobile apps including Qfile, Qmusic, Qmanager, VMobile, and Vcam. For more information, please visit: https://www.qnap.com/utilities/

Private:

1. WebDAV: a feature provided with Web Server. With WebDAV, you can manage remote shared folders as if using the local drives. Please follow this link for more information https://www.qnap.com/go/how-to/tutorial/con_show.php?cid=14
2. SSH: Administrators can remotely access the NAS server by command line via Telnet or the encrypted Secure Shell (SSH); and execute commands for advanced programming or troubleshooting through network, no additional cabling connection is required. Please follow this link for more information http://docs.qnap.com/nas/4.1/Home/en/telnet_ssh.htm
3. myQNAPcloud+VPN: Using myQNAPcloud and VPN service (PPTP, Open VPN, L2TP/IpSec, Qbelt) advanced authentication and encryption settings are available for secure client connection. https://www.qnap.com/en/how-to/tutorial/con_show.php?cid=363

All of our NAS support volume-based 256-bit AES encryption for data breach protection. How much this affects performance, varies depending on the NAS. In general, performance will not be hindered as much on NAS with a higher performance CPU.

Please refer to this link for more information:  https://www.qnap.com/go/solution/it-management/

Our NAS devices act as a shared storage for your servers in your virtualized environment. Through iSCSI or NFS all of our NAS are compatible with VMware, Citrix Xenserver, and Window Server Hyper-V. Many of our NAS are certified and all of our NAS are compatible.

The ISCSI performance on our Intel and AMD units are better than our ARM units.

Please refer to this link for more information https://www.qnap.com/go/solution/virtualization/

Yes, our NAS is DLNA certified. Please refer to this link http://www.dlna.org/consumer-home/look-for-dlna/product-search

Once you are in the DLNA website please select Network Attached Storage for "Product Category" and then QNAP System, Inc. for "Manufacturer". A complete list of all of our devices that is DLNA certified will be listed.

You might also want to try using our NAS as a Plex media server.

The NAS natively supports EXT3 and EXT4.

For external drives our NAS supports NTFS, HFS+, EXT 3, EXT 4, FAT32.

Yes, QNAP will always update the firmware to work with any new MAC OS/Window OS. Generally it takes QNAP a month to complete a firmware to support the newest OS. Please refer to https://www.qnap.com/download to look for the most up to date firmware.

Yes we do. We support:

1. Port Trunking to bond both Gigabit LAN ports together for increase speeds. Balance-rr (Round-Robin), Balance XOR, Broadcast, IEEE 802.3ad (Dynamic Link Aggregation), Balance-tlb (Adaptive Transmit Load Balancing), and Balance-alb (Adaptive Load Balancing).
2. Failover can be configured to provide continuous services when one network port fails.
3. Load balancing can be configured to aggregate bandwidth to boost file transfer speed and balance network loading.
4. Multiple IP Settings can be configured to allow different workgroups in two different subnets.
5. Service binding can be configured so that a specific network port services a specific feature.

For more information on advance networking please follow this link https://www.qnap.com/go/how-to/tutorial/con_show.php?cid=216

File Sharing: NFS, SAMBA/CIFS, and AFP
Remote Access: Http, WebDAV, and FTP
Block Level: iSCSI

Please click on this link to find a list of our Authorized Distributor and Resellers https://www.qnap.com/go/service_map/. In addition if you need more support on our products please email us at marketing@qnap.com.

Yes, we offer 5 years Next Business Day On-Site Support for many of our higher end units. You can purchase onsite support here.
https://shop.qnap.com/services/us/items_sub_cat.php?CA=3